What is virtual care?

Virtual care is any care provided remotely using technology. Many aspects of virtual care are the same as in-person care.

In this document we will focus on telephone and videoconferencing visits. There are other ways to provide virtual care, including physician to physician phone, e-mail consultations and remote monitoring.


Virtual care has been on the rise over the last number of years but the physical distancing requirements in the COVID-19 era have accelerated its more widespread use.

The literature about the effectiveness of virtual consultations is beyond the scope of this document but if you are interested, please see the reference list at the end.

Virtual care is also a way to provide clinical and educational experiences to residents during a pandemic.

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